Your Agreement With Luminaravesti
These Terms and Conditions explain the rules governing purchases made through Luminaravesti in Hong Kong. They are designed to give customers clear information about ordering, payment, delivery, cancellations, returns, exchanges, refunds, and website use.
By placing an order with Luminaravesti, you acknowledge these Terms and Conditions and agree that your purchase will be handled according to the provisions stated below. Customers should review these terms before submitting an order.
Questions regarding these terms may be sent to apparel@luminaravesti.com .
Where We Sell and Deliver
Luminaravesti operates within Hong Kong and accepts orders for delivery to Hong Kong addresses only. Orders requesting delivery outside Hong Kong will not be processed.
Delivery is provided without a shipping charge.
Customers are responsible for providing complete and accurate delivery information when placing an order. Incorrect, incomplete, or inaccessible delivery details may prevent successful delivery.
Our normal total delivery timeline is 2 to 3 business days. We generally require 1 business day for order shipping, followed by approximately 1 to 2 business days for transit.
These periods represent our standard operational timeline. Circumstances affecting courier operations, accessibility, weather, public holidays, or events outside reasonable operational control may affect delivery.
How Payment Works
Luminaravesti operates using Cash on Delivery, or COD.
Customers pay for their order when it reaches the stated delivery address. Customers should ensure that the required payment amount is available when the courier arrives.
No advance online payment is required under this COD arrangement.
If delivery cannot be completed because no appropriate person is available to receive the parcel or the required COD amount is unavailable, the affected order will be regarded as canceled.
Repeated or avoidable failed deliveries may influence whether Luminaravesti accepts or places conditions on future orders associated with that customer or delivery information.
Changing Your Mind Before Dispatch
Customers may request cancellation while an order remains under our control and has not been transferred to the courier.
Once the parcel leaves our warehouse and is handed to the courier for delivery, cancellation is no longer available.
Customers who want to cancel should contact apparel@luminaravesti.com as soon as possible. Sending a cancellation request does not establish that cancellation occurred if the parcel had already been dispatched when the request was received.
This distinction helps us manage COD orders and courier commitments consistently.
When a Return Can Be Requested
Luminaravesti provides a 30-day return period beginning on the date the order is delivered.
Returns are available when the customer receives:
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An item that arrived damaged; or
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An item different from what was ordered.
Returns are not provided solely because a customer changes their mind after delivery.
Customers requesting an eligible return should contact Luminaravesti within the 30-day period and provide sufficient order and product information for us to assess and arrange the request.
Nothing in these Terms and Conditions is intended to remove or improperly restrict rights that customers may have under applicable Hong Kong law.
What Happens After a Return Request
For an eligible return, Luminaravesti arranges collection from the customer's doorstep without imposing a collection charge.
No restocking fee applies to an eligible returned product.
After receiving the returned item, we require approximately 24 hours to assess its condition and compare the returned product with the reported issue and relevant order information.
Where the return meets the applicable conditions, the customer may receive an exchange. If an appropriate replacement is unavailable because the item is out of stock, a refund will be arranged instead.
The available resolution may therefore depend on stock availability when the assessment is completed.
How Refunds Are Handled
Where a refund applies, Luminaravesti processes it through bank transfer.
Refund processing begins after the returned item has completed the approximately 24-hour assessment process and the return has been accepted under these terms.
After the transfer is initiated, funds may take up to 7 business days to appear in the customer's account. Actual posting time can vary according to the customer's banking provider and its processing arrangements.
Customers are responsible for providing accurate bank information when it is required for an eligible refund. Incorrect information may delay completion.
Product Information and Availability
Luminaravesti aims to present product descriptions, photographs, sizing information, availability, and other website content clearly.
Colors may appear somewhat different depending on screen settings, lighting, and display characteristics. Customers should review available product information before ordering.
Stock availability may change. If an ordered item cannot be supplied, Luminaravesti may contact the customer regarding the affected order.
Website content may also be updated when products, operational arrangements, or information changes.
Responsible Use of Our Website
Customers must use the Luminaravesti website for lawful shopping and informational purposes.
Activities intended to disrupt website operation, interfere with other users, misuse website content, submit false order information, or improperly access systems are prohibited.
Website text, photographs, graphics, layouts, and other materials belonging to Luminaravesti may not be commercially reproduced or distributed without applicable permission, except where use is otherwise permitted by law.
Hong Kong Legal Framework
These Terms and Conditions are governed by applicable laws of Hong Kong.
Depending on the circumstances, relevant legislation may include the Sale of Goods Ordinance (Cap. 26) concerning sales of goods, the Trade Descriptions Ordinance (Cap. 362) concerning trade descriptions and specified commercial practices, the Control of Exemption Clauses Ordinance (Cap. 71), and the Unconscionable Contracts Ordinance (Cap. 458).
Electronic communications and transactions may also be subject to the Electronic Transactions Ordinance (Cap. 553).
Where personal information is collected or handled through ordering, customer communication, delivery, or related activities, the Personal Data (Privacy) Ordinance (Cap. 486) and its applicable Data Protection Principles may apply.
These terms should be interpreted consistently with mandatory customer rights available under Hong Kong law.
Changes, Questions, and Final Understanding
Luminaravesti may revise these Terms and Conditions when business practices, legal requirements, website functions, or operating arrangements change. The version displayed on the website applies according to its stated effective date and applicable law.
If any provision is found unenforceable, remaining provisions continue to apply where legally permissible.
Customers should read these terms together with our Shipping Policy, Privacy Policy, and Return and Refund Policy for further details concerning individual processes.
For questions about an order or these Terms and Conditions, contact apparel@luminaravesti.com .
By shopping with Luminaravesti, customers acknowledge the ordering and COD process, Hong Kong-only delivery area, cancellation limits, delivery arrangements, and applicable return and refund procedures described above.