Dress Shopping FAQs | Luminaravesti

1. Which payment method do you accept?

We accept Cash on Delivery for orders within Hong Kong. Customers pay the applicable order amount when their parcel arrives at the provided address.
How long does delivery usually take?

Orders generally require 1 business day for shipping, followed by 1 to 2 business days in transit, creating an expected 2-to-3-day delivery timeline overall.
Can I cancel my order after placing it?

Yes. Cancellation requests are accepted while your order remains with us. Once the parcel is transferred to the courier, cancellation is no longer available.
Which products can I return?

Returns are available within 30 days of delivery for damaged or incorrect products. Returns based solely on a change of mind are not accepted.
How are eligible refunds processed?

Following the approximately 24-hour return assessment, applicable refunds are issued through bank transfer and may require up to seven business days to appear afterward.

1. How should I choose my dress size?

Review the size chart displayed on each product page and compare the listed measurements with your own before selecting the size suited to your measurements.
2. How can I choose a dress for an occasion?

Consider the occasion, expected setting, preferred silhouette, length, color, and styling possibilities. These details can help you select an outfit suited to your plans.
3. Are product colors exactly as shown online?

Product colors may appear slightly different because screens, lighting, and display settings vary. Review available photographs and product descriptions together before making your selection online.
4. How should I maintain my dress after wearing?

Follow the maintenance guidance provided with each product. Gentle cleaning, suitable storage, limited sunlight exposure, and appropriate steaming can help maintain its overall appearance longer.
5. What should I consider when selecting accessories?

Consider your dress color, neckline, silhouette, and detailing before accessorizing. Simpler dresses can accommodate expressive accents, while detailed designs often pair naturally with restrained accessories.

1. Do you deliver outside Hong Kong?

No. Our current delivery service operates exclusively within Hong Kong. Orders containing delivery addresses outside our Hong Kong service area cannot be processed for shipment.
2. Is shipping charged separately from my order?

No. Standard shipping is free for eligible orders delivered within our Hong Kong service area, so customers do not pay an additional standard delivery charge separately.
3. What happens if nobody receives my COD order?

If nobody is available to receive the parcel, the delivery will be unsuccessful and the affected order will be regarded as canceled under our shipping policy.
4. How can I contact you about an order?

Send your question to apparel@luminaravesti.com with relevant order information. Providing clear details helps us understand your inquiry and respond according to the applicable process promptly.
5. Where can I find information about store policies?

Our website provides dedicated shipping, privacy, return and refund, and terms pages. Review these documents before ordering to understand applicable processes, responsibilities, and conditions clearly.

FAQs