From Our Warehouse to Your Doorstep
This Shipping Policy explains how Luminaravesti prepares, dispatches, and delivers orders throughout Hong Kong. It gives customers clear information about our service area, shipping charges, expected timelines, Cash on Delivery arrangements, cancellation limits, and unsuccessful delivery attempts.
Luminaravesti delivers exclusively within Hong Kong. We do not accept orders requiring delivery outside Hong Kong. Customers with questions regarding shipping or delivery may contact us at apparel@luminaravesti.com .
Our Delivery Framework
Orders accepted by Luminaravesti follow a straightforward delivery process designed around two stages.
Shipping throughout Hong Kong is free. Customers are not required to pay a separate standard shipping charge.
Our expected total delivery timeline is 2 to 3 business days. Approximately 1 business day is allocated to preparing and shipping the order from our warehouse. After dispatch, approximately 1 to 2 additional business days are normally required for courier transit.
Business days exclude applicable public holidays and non-business days.
Stage One: Preparing Your Order for Dispatch
Once an order is received, Luminaravesti generally requires approximately 1 business day to prepare and ship the parcel.
During this period, the order remains under our control. Customers who want to cancel should contact apparel@luminaravesti.com as soon as possible.
Cancellation is available only while the parcel remains with Luminaravesti and has not been transferred to the courier.
Once an order leaves our warehouse and is handed to the courier, cancellation is no longer available. A cancellation request submitted after courier handover cannot reverse the dispatch.
Customers should therefore contact us promptly if they decide to cancel an order before shipment.
Stage Two: Courier Transit
After an order has been transferred to the courier, the transit stage begins.
Courier transit normally requires approximately 1 to 2 business days. Combined with the approximately 1 business day required for preparation and shipping, customers can generally expect the entire delivery process to take approximately 2 to 3 business days.
Delivery periods are estimates based on ordinary operating circumstances. Weather conditions, courier disruptions, public holidays, restricted access to a delivery location, incorrect customer information, or circumstances outside reasonable operational control may affect the expected timeline.
Customers should ensure that their delivery information remains accurate while an order is being processed.
Hong Kong Delivery Area
Luminaravesti currently serves Hong Kong only.
Customers must provide a complete Hong Kong delivery address when submitting an order. Orders containing an address outside our service area will not be accepted for delivery.
Customers are responsible for entering accurate recipient details, contact information, and delivery information. Incorrect or incomplete details may prevent or delay delivery.
If you notice an error after submitting an order, contact apparel@luminaravesti.com . promptly. Where the parcel has not yet been dispatched, we may be able to update relevant delivery information.
Free shipping applies to orders delivered within our Hong Kong service area.
Cash on Delivery
Luminaravesti operates using Cash on Delivery, commonly referred to as COD.
Customers pay the applicable order amount when the parcel reaches the stated delivery address. No advance online payment is required under this arrangement.
Customers should ensure that an appropriate person is available to receive the parcel and that the required payment amount is available when the courier arrives.
No separate standard shipping charge is added to the order under our Hong Kong delivery arrangement.
Unsuccessful Delivery Attempts
A delivery may be unsuccessful when nobody is available to receive the parcel or when the required COD amount is unavailable.
Where delivery fails for either of these reasons, the affected order will be regarded as canceled.
An unsuccessful delivery caused by recipient absence or unavailable payment may affect future orders associated with the customer. Luminaravesti may consider previous failed COD deliveries when determining how subsequent orders from the same customer are handled.
Customers can reduce delivery issues by providing accurate information and ensuring someone is available to receive and pay for the order.
Cancellations and Dispatch
The cancellation deadline is determined by courier handover.
Customers may request cancellation while the order remains with Luminaravesti. Once the parcel has left our warehouse and has been transferred to the courier, cancellation is not available.
This rule applies even when the parcel has not yet reached the delivery address.
Customers who need to request cancellation should contact apparel@luminaravesti.com promptly and provide relevant order information.
Damaged or Incorrect Deliveries
Customers who receive a damaged item or a product different from what they ordered may request a return within 30 days from the delivery date.
Returns based solely on a change of mind are not accepted.
For an eligible return, Luminaravesti arranges collection from the customer's doorstep without a collection charge or restocking fee.
After the returned product reaches us, approximately 24 hours are required to assess the item and the reported issue.
Where the return meets the applicable requirements, an exchange will be arranged if suitable replacement stock is available. If the required item is out of stock, a refund will be issued through bank transfer.
After transfer processing begins, funds may require up to 7 business days to appear in the customer's account, depending on the banking provider.
Hong Kong Legal Framework
This Shipping Policy operates subject to applicable Hong Kong legislation.
The Sale of Goods Ordinance (Cap. 26) provides statutory rules relevant to contracts involving goods.
The Trade Descriptions Ordinance (Cap. 362) regulates false trade descriptions and specified unfair trade practices.
The Control of Exemption Clauses Ordinance (Cap. 71) addresses contractual provisions that attempt to exclude or restrict certain liabilities.
The Unconscionable Contracts Ordinance (Cap. 458) may apply to consumer contracts where contractual provisions are considered unconscionable in the relevant circumstances.
Electronic ordering and communications may fall within the Electronic Transactions Ordinance (Cap. 553).
Personal information used for order processing and delivery is handled subject to the Personal Data (Privacy) Ordinance (Cap. 486) and applicable requirements.
Nothing in this Shipping Policy is intended to exclude statutory consumer rights that cannot lawfully be excluded.
Keeping Your Delivery Straightforward
Before placing an order, customers should review their delivery address, contact details, expected availability, and COD amount.
Our delivery arrangement remains straightforward: we serve Hong Kong only, shipping is free, order preparation and shipping generally require approximately 1 business day, and courier transit generally requires another 1 to 2 business days.
For shipping questions, cancellation requests before dispatch, delivery concerns, or assistance regarding an unsuccessful delivery, contact Luminaravesti at apparel@luminaravesti.com .
Customers should also review our Terms and Conditions and Return and Refund Policy, which provide additional information about purchases, returns, exchanges, and refunds.