How Luminaravesti Handles Your Information
Luminaravesti respects the privacy of customers who visit our website, place orders, communicate with us, request returns, or receive deliveries within Hong Kong. This Privacy Policy explains what personal information we may collect, why we collect it, how it may be used, when it may be shared, and the choices available to individuals.
Questions about this policy or personal information may be sent to apparel@luminaravesti.com .
Information We May Collect
When customers interact with Luminaravesti, we may collect information necessary to process orders and provide related services.
This may include:
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Name and contact details
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Hong Kong delivery address
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Telephone number and email address
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Order and product information
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Delivery and communication records
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Return, exchange, and refund information
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Bank details when required for an eligible refund
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Information voluntarily provided through customer inquiries
We seek to collect information relevant to the purpose for which it is required.
Why We Use Personal Information
Personal information may be used to receive and process orders, arrange Hong Kong deliveries, communicate about purchases, coordinate Cash on Delivery transactions, respond to inquiries, process cancellation requests, organize eligible doorstep return collections, assess return requests, arrange exchanges, and process applicable refunds.
Information may also be used for record administration, dispute handling, legal obligations, fraud prevention, website administration, and protecting our business operations.
We do not use personal information for purposes unrelated to its original collection unless permitted by applicable law or appropriate consent has been obtained where required.
Information Used for Deliveries
Luminaravesti operates exclusively within Hong Kong and uses a Cash on Delivery model.
To complete delivery, relevant recipient information may be provided to courier providers involved in transporting an order. Information shared for this purpose is limited to what is reasonably required to facilitate delivery and related communication.
Customers should provide accurate delivery and contact information when ordering.
Returns and Refund Information
Customers requesting an eligible return may provide order details, contact information, photographs, descriptions of the issue, collection information, and other information reasonably required to process the request.
Where an eligible refund is issued because replacement stock is unavailable, bank information may be requested to complete the transfer.
Such information is used for processing the applicable return or refund and associated records.
Sharing Personal Information
Luminaravesti may share relevant personal information with service providers performing functions connected with our operations, including courier providers and entities assisting with applicable payment or banking processes.
Information may also be disclosed where required or permitted by Hong Kong law, regulatory requirements, legal proceedings, or lawful requests from relevant authorities.
We do not disclose personal information to unrelated parties without an applicable purpose or lawful basis.
Retention of Information
Personal information is retained only for periods reasonably necessary to fulfill the purposes for which it was collected and to meet applicable operational, contractual, dispute-resolution, or legal requirements.
When information is no longer required, reasonable steps may be taken to erase it or prevent unnecessary continued retention, subject to applicable obligations.
Protecting Personal Information
Luminaravesti takes reasonable measures intended to protect personal information against illegal or accidental access, processing, loss, erasure, alteration, or use.
Access to customer information is limited according to operational requirements. Where external service providers process relevant information on our behalf, appropriate arrangements may be used to address applicable privacy responsibilities.
No method of electronic storage or transmission can eliminate every possible risk. We therefore maintain proportionate practices according to the nature and purpose of the information involved.
Accessing or Correcting Your Information
Customers may request access to personal data held about them and may request correction where applicable under Hong Kong law.
Requests should be submitted to apparel@luminaravesti.com with sufficient information for us to identify the relevant records and respond appropriately.
Luminaravesti may handle access and correction requests according to applicable statutory procedures and requirements.
Hong Kong Privacy Framework
Our handling of personal data is governed primarily by the Personal Data (Privacy) Ordinance (Cap. 486) and the applicable Data Protection Principles.
These principles address the purpose and manner of collection, accuracy and retention, use of personal data, data security, openness of privacy practices, and individual access and correction rights.
Our e-commerce activities may also operate alongside the Trade Descriptions Ordinance (Cap. 362), Sale of Goods Ordinance (Cap. 26), Control of Exemption Clauses Ordinance (Cap. 71), Unconscionable Contracts Ordinance (Cap. 458), and Electronic Transactions Ordinance (Cap. 553) where applicable.
Nothing in this policy is intended to restrict statutory privacy or consumer rights available under Hong Kong law.
Policy Updates and Contact
Luminaravesti may revise this Privacy Policy when our operations, legal obligations, or information practices change. Updated wording will be published on our website with an appropriate effective date.
Customers are encouraged to review this policy when necessary to understand our current information practices.
For privacy questions, requests concerning personal data, or inquiries about how information connected with an order, delivery, return, exchange, or refund is handled, contact Luminaravesti at apparel@luminaravesti.com . We will review relevant requests according to applicable Hong Kong requirements and our established procedures.